Glad I was able to share available information. I really appreciate your patience while we are working to fix this issue for all our affected players. Any new update about it will be shared by our social media team on above shared link. Once we have any new update, we’ll let our players know through in game or through our social media channel here : Īt this point we have no further details about it since the issue is already under investigation by our team.
I cannot commit any time frame on behalf of my higher authorities else it would be a false commitment. We are seeking for a little time window from your end so that we can make things right for all of you at the earliest. I just got this checked by the team and I would like to inform you that this is a known issue and has already been reported to our team as many players around the world reported this issue to us and at this very moment we’re are trying to fix it. Quite frankly I’m wondering if this speech is just a method to get rid of people complaining about this. At this point they always say that it is a known problem, that it has been escalated towards the dev team and that they are working on a fix and will update people about this on their EA support Twitter account. I contacted EA support about this like 2 or 3 times during this period and I’m not looking forward to doing it again. Furthermore, the multiplayer is now the only reason to have Mass Effect 3 installed, because that’s the only part not included in the Legendary Edition release.Īfter a couple of weeks and several sessions with the very nice and very unhelpful EA support, the EA app would download Mass Effect 3 again (although I don’t know if there is any direct connection to the download working again), but ever since then the EA app only says “Your game failed to launch” every single time I try to start Mass Effect 3. This last part is especially relevant, because in order to play the multiplayer, all players have to have all the multiplayer DLC installed, or they won’t find each other. Especially From Ashes DLC and the Rebellion multiplayer DLC.
I already wrote about EA retiring Origin for the newer EA Desktop App months ago, but as it turns out, I really buried the lede there, because after switching to the EA app, I could no longer download Mass Effect 3.
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